Privacy Policy

1Who We Are

Vidyaa Sarthi is an AI-powered, curriculum-aligned personalized learning platform designed to support school students through guided study, personalized explanations, doubt support, assessments, progress tracking, and learning insights.

For the purpose of this Privacy Policy, "Vidyaa Sarthi", "we", "our", or "us" refers to Vidyaa Saarthi Private Limited.

2Who This Policy Applies To

This Privacy Policy applies to:

• students using the Vidyaa Sarthi platform
• parents or guardians who create accounts, provide consent, manage subscriptions, or communicate with us
• teachers and school administrators using Vidyaa Sarthi through a school partnership
• visitors to our website
• users who contact us through forms, email, phone, WhatsApp, or other communication channels.

3Our Privacy Commitment

We use personal information only to provide, improve, secure, and support the Vidyaa Sarthi learning experience.

We do not sell student personal information.

Certain internal learning-support information generated by Vidyaa Sarthi is used only within the platform to personalize the student's learning experience. This information is not displayed to students, parents, teachers, schools, or ordinary support users.

Vidyaa Sarthi is designed to support learning, reasoning, and conceptual clarity. It is not intended to provide shortcut-based homework or examination answers.

4Information We Collect

Depending on how you use Vidyaa Sarthi, we may collect the following categories of information.

4.1 Parent / Guardian Information

We may collect:

• parent or guardian name
• mobile number
• email address
• relationship with the student
• account and consent-related records
• subscription and billing-related information
• communications with our support team.

4.2 Student Information

We may collect:

• student name or learner identifier
• class / grade
• board, subject, book, chapter, and topic selections
• learning activity on the platform
• assessment attempts
• progress records
• weak-area indicators
• doubt-support interactions
• learning history and usage records.

4.3 Internal Personalization and Learning-Support Information

Vidyaa Sarthi may generate internal learning-support information based on a student's interaction with the platform. This information helps the platform provide more suitable explanations, practice support, revision guidance, and learning continuity.

This internal information is used only to support the student's learning experience within Vidyaa Sarthi. It is not displayed to students, parents, teachers, schools, or ordinary support users as a separate report, score, label, category, or diagnostic output.

4.4 Assessment and Progress Information

We may collect and process:

• quiz and practice-test attempts
• answers submitted by students
• scores and evaluation outcomes
• topic-wise progress records
• weak-area indicators
• improvement history
• reattempt history.

This information helps students understand their progress and helps Vidyaa Sarthi provide better learning support.

4.5 Teacher and School Information

Where Vidyaa Sarthi is used through a school partnership, we may collect:

• teacher name
• school name
• assigned class or section
• teacher login details
• school administrator details
• dashboard access records
• usage and activity logs related to school access.

Teachers and schools receive only permitted learning-progress and mastery-related insights. They do not receive internal personalization information, raw student interactions, parent payment information, or unrelated personal data.

4.6 Payment and Subscription Information

Where paid services are enabled, payment may be processed through third-party payment service providers.

We may collect:

• subscription plan
• payment status
• invoice or transaction reference
• renewal status
• billing communication details.

We do not store complete card details, UPI PIN, net-banking password, or other sensitive payment credentials on our systems.

4.7 Technical and Usage Information

We may collect technical information such as:

• device type
• browser type
• IP address
• login time
• pages visited
• feature usage
• error logs
• security logs
• cookies or similar technologies.

This helps us secure the platform, improve performance, detect misuse, and provide a better user experience.

5Why We Use Personal Information

We may use personal information for the following purposes:

• to create and manage user accounts
• to obtain and maintain parent / guardian consent
• to provide personalized learning support
• to generate curriculum-aligned explanations
• to support doubt resolution
• to conduct assessments and track progress
• to identify weak areas and support revision
• to provide teacher and school insights where a school partnership exists
• to manage subscriptions, payments, invoices, and billing communication
• to send service-related messages
• to provide support and resolve user issues
• to improve platform safety, reliability, and learning quality
• to comply with applicable legal and regulatory requirements.

6Children's Data and Parental Consent

Vidyaa Sarthi is designed for school students, many of whom may be below 18 years of age.

For minor students, the parent or lawful guardian is required to complete account creation, provide consent, and manage subscription-related actions.

We process a child's personal information only for educational, platform, safety, support, assessment, communication, and service-related purposes.

Parents or guardians may contact us to review, correct, update, or request deletion of their child's personal information, subject to applicable legal, contractual, audit, academic-record, and operational requirements.

7How We Use AI-Supported Technology

Vidyaa Sarthi uses AI-supported technology to provide personalized explanations, guided doubt support, assessment assistance, and learning support.

When third-party technology providers are used, we aim to share only the minimum information necessary for the relevant educational function.

We do not intentionally share unnecessary student records, parent payment details, or internal personalization information with external technology providers.

AI-supported responses are intended to remain curriculum-aligned, age-appropriate, and focused on learning support.

8Internal Personalization Information

Vidyaa Sarthi may use internal platform-generated information to personalize the student's learning experience. This may help the platform adjust explanation style, pace, examples, revision support, and practice guidance.

Such internal information is used only within the platform. It is not shown as a separate report, score, label, category, or diagnostic output to students, parents, teachers, schools, or ordinary support users.

Teachers and schools, where applicable, receive only permitted learning-progress and mastery-related insights.

9Teacher and School Analytics

Where Vidyaa Sarthi is used by a partner school, teachers and school administrators may receive learning insights such as:

• class-level progress trends
• topic-wise weak areas
• student progress indicators
• assessment and mastery-related learning signals.

These insights are designed to support teaching, revision planning, and academic intervention.

Teacher and school dashboards do not display internal personalization information, raw student interactions, parent payment information, or unrelated personal data.

10Sharing of Information

We may share limited information with trusted service providers where necessary to operate the platform, including:

• cloud hosting and storage providers
• AI or technology service providers
• payment gateways
• email, SMS, or notification providers
• authentication or security service providers
• analytics and support tools
• school partners, where applicable and limited to permitted learning insights
• professional advisors, auditors, or legal authorities where required.

We require service providers to process information only for authorized purposes and to apply appropriate security and confidentiality measures.

11Security Measures

We use reasonable technical and organisational safeguards to protect personal information. These may include:

• access controls
• role-based permissions
• audit logs
• restricted support access
• data minimisation
• secure hosting
• monitoring
• backup practices
• security review procedures.

However, no digital platform can guarantee absolute security. Users should keep login credentials confidential and immediately report any suspected unauthorized access.

12Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• providing learning services
• maintaining student progress and learning continuity
• complying with legal obligations
• maintaining consent, payment, audit, and security records
• resolving disputes or support issues
• improving platform quality.

When information is no longer required, we will delete, anonymize, or de-identify it, unless retention is required by law, contract, audit, legitimate operational need, or compliance obligation.

The exact retention period may vary depending on the type of information and the purpose for which it is retained.

13Parent and User Rights

Subject to applicable law, parents / guardians and eligible users may request:

• access to personal information
• correction of inaccurate or incomplete information
• updating of personal information
• deletion or erasure of personal information where applicable
• withdrawal of consent
• information about how personal information is used and shared
• grievance redressal.

Withdrawal of consent may affect access to Vidyaa Sarthi services, especially where the information is necessary to provide learning, assessment, personalization, security, or subscription services.

14Communications

We may send parents / guardians and users:

• account creation messages
• consent confirmations
• login or verification messages
• subscription and payment updates
• service alerts
• learning progress communication, where enabled
• support responses
• important policy or platform updates.

Some communications are essential service messages and may not be optional. Optional promotional communication, if introduced, will be handled separately and may be subject to opt-out choices.

15Cookies and Website Tracking

Our website may use cookies or similar technologies to:

• improve website functionality
• understand website usage
• maintain sessions
• improve security
• measure performance
• support marketing or communication forms, where applicable.

Users may control cookies through browser settings. Some website functions may not work properly if cookies are disabled.

16Data Transfers and External Processing

Some service providers may process information on servers located in India or other jurisdictions, depending on the provider used.

Where such processing occurs, we will take reasonable steps to ensure that personal information remains protected in accordance with applicable law and contractual safeguards.

17Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, platform features, or business operations.

When we make material changes, we may notify users through the website, email, SMS, platform notice, or other appropriate communication channels.

18Contact and Grievance Redressal

For privacy-related questions, consent withdrawal, correction requests, deletion requests, or grievances, please contact:

• Vidyaa Saarthi Private Limited
• Email: contact@vidyaasarthi.com
• Phone: To be available soon
• Registered Office: 7/124, Avas Vikas Sikandra, Avas Vikas Colony, Sadar, Agra - 282007, Uttar Pradesh, India

We will review and respond to privacy-related requests in accordance with applicable law.